Equinox™ Pro LED Mask FAQs
What is an LED mask and how does it work?
An LED mask uses LED lights to emit different wavelengths of light to the skin. The light is absorbed by receptors in the skin, just like topical skincare, and each colour of light stimulates a different response within the cells.
What are the benefits of LED masks?
Benefits include enhancing the appearance of skin by reducing the look of fine lines and wrinkles, promoting a calm and balanced complexion, supporting natural collagen levels for a youthful glow, and improving overall skin texture and radiance.
What are the wavelengths of the lights?
- Blue light 415nm
- Yellow light 590nm
- Red light 633nm
- Near-infrared (NIR) 830nm
How many modes are available with the Equinox™ Pro?
We carefully designed the Equinox™ Pro as an all-encompassing mask with 6 powerful modes, each tailored to address specific skin needs:
Red (633nm): Boosts Collagen production and smoothes fine lines
Yellow (590nm): Reverses sun damage and evens skin tone
Red + Blue (633nm + 415nm): Clears skin and balances skin oils
Red + Yellow (633nm + 590nm): Provides advanced skin rejuvenation.
Red + NIR (633nm + 830nm): Improves skin elasticity and simulates ATP production
Yellow + NIR (590nm + 830nm): Boosts collagen production and promotes healing
Each mode is designed to give you professional-grade results from the comfort of your home.
Why are there 3 intensity settings?
This is another additional feature available with our mask. The lower intensities allow you to begin your LED therapy journey with a reduced intensity setting. This can help your skin gradually adapt to the light therapy, or use lower intensities generally if your skin prefers a gentler approach.
How often should I use the Equinox™ mask?
We recommend three to five 10-minute treatments per week for four to six weeks, followed by maintenance as desired.
How long should I use each mode?
Our recommended daily session time is 10 minutes per session at the highest intensity, in total. You can gradually increase session time, if you feel the need to.
What type of LEDs does the Equinox™ Pro use?
The Equinox™ Pro features 4-in-1 medical-grade LED bulbs, each containing 4 LEDs that emit research-backed wavelengths.
The Face mask includes 84 medical-grade bulbs, totaling 336 LEDs with 84 LEDs per wavelength.
The Neck & Chest piece has 80 medical-grade bulbs, totaling 320 LEDs with 80 LEDs per wavelength.
What is the irradiance of each mode?
- Red + NIR - 38mw/cm2
- Red + Blue - 30mw/cm2
- Yellow + NIR - 30 mw/cm2
- Red + Yellow - 30mw/cm2
- Red - 20 mw/cm2
- Yellow - 15 mw/cm2
What is the fluence of each mode?
- Red + NIR - 22.8 J/cm2
- Red + Blue - 18 J/cm2
- Yellow + NIR - 18 J/cm2
- Red + Yellow - 18 J/cm2
- Red - 12 J/cm2
- Yellow - 9 J/cm2
Can I use it with other skincare products?
Yes, for best results apply any serums or creams after your mask treatment, as the boost in circulation will enhance absorption.
Chromaglow™ Wand FAQs
How does the Chromaglow™ Wand work?
The Chromaglow™ wand combines 7 colors of LED light therapy, microcurrents, therapeutic heat, and high-frequency vibration to provide a comprehensive skincare treatment. Each technology works synergistically to rejuvenate and improve the appearance of your skin.
Is the Wand safe for all skin types?
Yes, the wand has been designed for safe use on all skin types. However, if you have specific skin conditions, we recommend consulting with a dermatologist before use.
How often should I use the Wand, and for how long?
For best results, we recommend using the wand for 5 minutes per day, 3-4 times a week, for 4-6 weeks. Continue with regular maintenance as needed. Consistent use is key to enhancing the appearance of your skin's texture and tone.
How often should I use the Wand, and for how long?
To prepare your skin for the Wand, start with a clean, bare face, and apply a non-oily serum for seamless gliding. For enhanced results, use a conductive hydrating agent, like a serum or moisturizer enriched with hyaluronic acid or aloe vera. These key ingredients not only deeply moisturize but also facilitate the currents' efficacy, aiding in diminishing imperfections for a clearer complexion.
Will I feel the microcurrent or vibration during treatment?
You may feel a gentle sensation from the microcurrent and vibration features, but they are designed to be comfortable and non-invasive.
How do I clean the wand after use?
Simply wipe the head of the wand with a soft, damp cloth after each use. Avoid using harsh chemicals or submerging the device in water.
General FAQs
Is shipping free?
Yes! Enjoy free & fast shipping worldwide!
How long will it take to receive my order?
Standard delivery times are:
- US - 2-4 Business Days
- Canada - 2-5 Business Days
- Australia - 4-8 Business Days
- UK - 4-8 Business Days
- Europe - 4-8 Business Days
What is your return policy?
We stand behind our products and are confident that you will love it as much as we do. That's why we offer a 60-day satisfaction guarantee. If for any reason you are not completely satisfied with your purchase, simply return it within 60 days for a full refund.
Are your products HSA/FSA eligible?
Yes! Our products are HSA/FSA eligible for our US customers through our partnership with Truemed. To get reimbursed -
Step 1 - Checkout with your normal payment (not your HSA/FSA).
Step 2 - In your order confirmation email, click on "Qualify here".
Step 3 - Complete a short health survey provided by Truemed. A licensed provider will determine whether to provide you with a Letter of Medical Necessity. You will be eligible to purchase our products pre-tax for 12 months with your Letter of Medical Necessity.
Step 4 - Submit your receipt and Letter of Medical Necessity to your HSA/FSA administrator for reimbursement. Truemed will guide you if you're unfamiliar with the process.
Step 5 - Get reimbursed from your pre-tax HSA/FSA.
